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Cancellation & No-Show Policy

We kindly ask for at least 24 hours’ notice for any cancellations or rescheduling.  Cancellations or changes made with less than 24 hours’ notice may be subject to a fee of up to 50-100% of the scheduled service total. Cancellations or changes made less than 12 hours or less & No-Shows (missing your appointment without notice) will be charged 100% of the scheduled service total. More than 15 minute tardiness may result in a cancellation/rescheduled appointment. 

We understand that life happens—if you are experiencing an emergency,  illness, or running late please reach out as soon as possible.

Thank you for helping us maintain a smooth experience for all our guests.

Pricing for ALL COLOR SERVICES VARY and is based on product usage.

Service Adjustment  Policy

At Phoenix Rising Hair & Healing, we are committed to your satisfaction and stand behind the quality of our services. If you are unsatisfied with your service for any reason, we ask that you notify us within 7 days of your original appointment date.

We will do our best to address your concerns and offer a solution. Please note that no refunds or service adjustments are guaranteed, and any correction will be considered on a case-by-case basis.

Thank you for your understanding and support.