Phoenix Rising Hair & Healing Policies

Cancellation & No-Show Policy:

At Phoenix Rising Hair & Healing, your time is valuable—and so is ours. We kindly ask for at least 24 hours’ notice for any cancellations or rescheduling.

• Cancellations or changes made with less than 24 hours’ notice may be subject to a fee of up to 50-100% of the scheduled service total.
• 12 hours or less & No-shows (missing your appointment without notice) will be charged 100% of the scheduled service total.
• More than 15 minute tardiness may result in a cancellation/rescheduled appointment. 

We understand that life happens—if you are experiencing an emergency,  illness, or running late please reach out as soon as possible.

Thank you for respecting our time and energy, and for helping us maintain a smooth experience for all our guests.

ALL COLOR SERVICES VARIES - Based on product usage.

Service Adjustment  Policy:

At Phoenix Rising Hair & Healing, we are committed to your satisfaction and stand behind the quality of our services. If you are unsatisfied with your service for any reason, we ask that you notify us within 7 days of your original appointment date.

We will do our best to address your concerns and offer a solution at the discretion of your service provider. Please note that no refunds or service adjustments are guaranteed, and any correction will be considered on a case-by-case basis.

Thank you for your understanding and support.